4/20/17

Patients video chat with doctors using new 24-hour service

mother and daughter video chatting with doctor using tabletCarle patients this week gained another way for doctors to meet many of their healthcare needs quickly and simply.

With InstaCare—a secure virtual option—patients interact anytime with doctors who provide medical advice, prescriptions and referrals at an affordable price. Using video chat from any device, patients with non-emergency needs can feel better faster without time in a waiting room.

Harry Brockus paints a picture parents especially will understand.

“Think of that mom with a 5-year-old,” the CEO of Carle Hoopeston Regional Health Center said. “At 2 a.m., that child wakes up wheezing from a bad cough or complains about her ear hurting. Rather than rushing out to the emergency room, InstaCare connects the family with a doctor in a matter of minutes.”

Timothy Meneely, DO, believes there’s a better way to serve at least 30 percent of Carle’s Emergency Department patients.

“Our goal is getting patients the right care at the right time in the right place,” the medical director for Population Health said. “Today, you have to pursue helping patients in new ways, making it more convenient and quick for them.”

InstaCare offers live video chat with a doctor 24/7 graphicPatients can download the app at Carle.org/InstaCare, explore Frequently Asked Questions and be ready for quick help from board-certified doctors for:

  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever and flu
  • Headache
  • Insect bites
  • Pink eye
  • Rashes
  • Respiratory problems
  • Sore throats
  • Urinary problems
  • Vaginitis
  • Vomiting

While Carle doctors expect to start doing InstaCare video chats in the next year, MDLIVE doctors staffing video chats today have secure access to view and update Carle patients’ health history.

“We’re going to see incredible changes in patient care that we can’t even totally imagine at this point,” said Sally Salmons, MD, medical director for Primary Care, Pediatric Subspecialties, Medical Specialties, Transitional Care Services and Regional Health.

“We’ll still interface with our patients, but the way we do so will look different. As the industry changes, so too do our doctors.”

InstaCare adds to Carle patients’ roster of office-visit alternatives, including MyCarle.com, Ask A Nurse and evisits.