National organization praises hospital for outstanding patient care

Carle Foundation Hospital is pleased to receive the Healthgrades 2016 Outstanding Patient Experience Award™. The award recognizes Carle for “providing outstanding performance in the delivery of a positive experience for patients during their hospital stay.”

Healthgrades evaluated 3,858 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2014 – March 2015. Healthgrades then awarded 448 hospitals with the 2016 Outstanding Patient Experience Award.

That means Carle is in the top 10% of hospitals in the nation in delivering outstanding patient service.

“It is very stressful to be in the hospital for any reason whether it is as a patient or as a loved one of the patient. It is up to us to deliver the best possible care and attention to the patient to help reduce that stress,” said Hope Brown (pictured), vice president of Quality at Carle.

Brown added, “We are happy to be recognized by Healthgrades and we will continue to work towards ensuring an excellent experience for the patients and families we are privileged to serve.”

“Consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care,” said Evan Marks, Chief Strategy Officer, Healthgrades.  “We commend those hospitals that have achieved the Healthgrades 2016 Outstanding Patient Experience Award for delivering superior patient care experiences during their hospital stay.”

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit Healthgrades.com.