4/29/16

Social media allows social worker to provide quick support

Social media recently helped a patient’s loved one in an unexpected way.

When Jake Gosnell left his Edgar County home in a hurry to get to his fiancée’s bedside, he left his wallet behind.

As he and Heather Berlin waited to learn how serious her heart troubles were, Jake sent a message to Carle via Facebook with this plea.

“I haven't eaten in a day and a half. Is there any assistance you can offer? I'm not asking for much, even a bag of chips or something.”

Through Facebook private messaging, Jake was encouraged to talk to Heather’s nurse about his needs. Soon one of Carle’s 23 social workers checked on the couple and handed Jake a cafeteria voucher.

Before Heather’s discharge, a relieved and grateful Jake sent this message.

“Thank you for all you have done for me and my fiancée. All of you. You saved my future wife's life and showed kindness I never would expect. No words can express the gratitude I feel, and I don’t know how I could ever repay you.

“Thank you all. You guys are angels.”

Today, Heather is doing well coping with chronic health challenges. They plan to get married next spring.

Learn more about support and services from our hospital care team