Hours of Operation
Carle Specialty Pharmacy is available Monday through Friday from 8 a.m. to 5 p.m., except during holidays. We provide 24-hour on-call service, seven days per week to ensure that you receive adequate medical care. A licensed pharmacist is on-call to accept patient calls and to arrange services for emergencies as needed. You can reach the Specialty Pharmacy by calling (217) 383-8700 or by using the toll-free number (877) 930-0735. The fax number for the Specialty Pharmacy is (217) 355-6789.
Carle Specialty Pharmacy provides medications for complex disease states including, but not limited to:
Carle Specialty Pharmacy aims to increase continuity in care, encourage more collaboration and improve your quality of life.
This program is designed with you in mind; allowing you to be more engaged with your treatment and experience more personalized care. It also means you have a healthcare team who cares for you throughout the entire treatment process. The familiar faces of the Carle Specialty Pharmacy team can help provide a level of comfort and support other pharmacies cannot.
If you are receiving oral chemotherapy drugs, Carle Specialty Pharmacy will:
- Coordinate care and facilitate drug access to limited distribution specialty pharmaceuticals.
- Assist with applying for manufacturer copay assistance programs.
- Help with prior authorizations.
- Refill your prescriptions.
- Provide pharmaceutical care by specialty trained pharmacists.
- Provide specialized individual education about your medications.
- Deliver refill medications directly to your home via UPS.
How to Place a Prescription Order
You can fill your specialty prescriptions with Carle Specialty Pharmacy by contacting us and providing information about your insurance coverage, medication, and doctor’s information. Our pharmacy staff will contact your doctor to get appropriate paperwork. Alternatively, you can contact your doctor directly and have your doctor send the prescription via phone, fax, or electronic script.
How to Obtain a Refill
Our pharmacy staff monitors medication refill schedules and contacts you before your medication runs out to check on treatment progress and arrange delivery. Contact our pharmacy at (217) 383-8700 before your medication runs out, if there is a change in treatment plan, or if you have any questions or concerns.
How to Access Medication in Case of an Emergency or Disaster
If an emergency/disaster situation arises that requires you to leave your home, you should call our pharmacy to inform staff where to deliver your medication. You should continue to take your medication as directed, and inform us at (217) 383-8700 when you are able to return home.
How to Check on a Prescription Status
We are dedicated to keeping you informed of your care. We’ll keep you informed of the status of the medication as it progress through each step. You can reach out to the pharmacy at (217) 383-8700 to check on your prescription status.
Information on Prescription Substitution
In the event that a medication is unavailable, we will contact the prescribing doctor to find a suitable substitution. If a suitable substitution is unavailable, our pharmacist will initiate a transfer (see below for more information).
How to Transfer a Prescription to Another Pharmacy
If a prescribed medication is not available at Carle Specialty Pharmacy and no suitable substitution is available after consulting with your doctor, if you are moving, or would like to use another pharmacy service, our pharmacist will initiate a prescription transfer to another in-network pharmacy as requested. Our pharmacy staff will inform you of the prescription transfer and how you can get in touch with the other pharmacy to ensure continuity of care.
How to Handle Medication Recalls
Drug manufacturers may issue drug recalls to remove medication from the market due to defectiveness or potential harm. We will contact you and the prescriber if there is a recall that affects the medication dispensed.
How to Dispose of Medications
Pharmacy staff will educate you on the importance of proper disposal of medication based on state and federal laws and regulations. Most specialty medications should not be thrown in the trash, flushed down the toilet, or poured into the sink. We recommend that you bring any biohazardous medications back to physician’s office or the drug collection site for proper disposal. Injectable medication should be disposed of in a biohazard sharps container.
How to Handle Adverse Reactions
If you are experiencing any adverse reactions or have any safety concerns regarding your medications that we dispensed, you should contact Carle Specialty Pharmacy at (217) 383-8700 to inform staff, who will then determine the best course of action to take to ensure your safety.
How to Report Concerns or Errors
We make every effort to provide our patients with the highest level of care. If you have any feedback about the service you received, or would like to report any concerns or errors, please contact Patient Relations. There is a form available at carle.org/feedback where you can send us feedback about your experience at Carle. You can also call Patient Relations at (855) 655-8252 or (217) 383-3333 to share a compliment, complaint, or quality of care concern.